Aftercare, Returns and Repairs
Please note, this aftercare covers nearly all jewellery you may own, and not just our inclusion jewellery. Our jewellery is hardwearing as long as it is looked after, but please consider your inclusion stone to be similar care level to a real pearl or opal.
Chemicals & Oils
Protect your jewellery from harsh chemicals. Household cleaners and many toiletries such as perfume and hand sanitisers contain solvents which will damage or yellow the resin surface.
Please remove or protect your pieces whenever you may be coming into regular contact with any chemicals including soap, shampoo and cleaning products to keep it looking it's best.
Please remove your jewellery when applying fake tan, hair dye etc. The resin inclusion stone is pourous and these will drastically affect the colour.
Avoid hand sanitiser from coming into contact with your jewellery. It will tarnish the metal and dull the stone.
Remove your jewellery while doing any strenuous activities including heavy housework, manual jobs or going to the gym.
Heat & Sunlight
Prolonged exposure to extreme heat or sunlight will damage your piece.
Remove when using sunbeds .
Resin is water resistant, but repeat exposure to hot water i.e. showers, baths, washing up etc may cause damage, so please take care not to submerge your piece in hot water repeatedly.
Cleaning your jewellery.
A soft cloth will polish the resin surface, and a silver polishing cloth will keep your metal looking like new. Do not use abrasives on the resin surface or submerge in jewellery cleaning solution.
We recommend washing your piece under warm water with gentle dish soap using an old soft toothbrush at least once a month. Polish your metal using the polishing cloth provided.
Please get in touch if you would like your pieces cleaned and polished professionally by ourselves at any point.
Loose or missing stones
Although every care has been made to set your stones as securely as possible micro pave or bead set stones (which we use in our sparkle range) can come loose. If you do lose a stone these can be replaced.
The biggest reason for stones to come loose from your piece is damage to the supporting metal.
Please take care not to do anything that may cause your piece to become misshapen.
Accidental hard knocks or catching your jewellery may damage the beading holding stones in. This is expected with all pave set jewellery, and is something you should take into consideration when purchasing.
Rings set with pave stones are NOT designed for everyday wear, or for those who lead an active lifestyle.
If your inclusion stone falls out we will replace this. If you can locate the stone we will simply reset it , if another stone needs to be made you may need to resend your inclusions.
Please remove your jewellery before going to sleep.
Storing your jewellery.
Please store jewellery in a plastic ziplock bag not in the gift box it came in. Sterling silver can tarnish over time if not being worn, storing your piece in an airtight container can minimise this.
Returns/Repairs/Terms & Conditions.
We will always do our best to work with you to solve any issues, accidents do happen and we are happy to help. Remember no jewellery is indestructible, and proper care needs to be taken to keep it looking it's best.
-It is your responsibility to ensure you measure your finger correctly. We will create your ring in the size you require. If your ring size changes we can alter most of our rings. There is a standard £20 resizing fee.
-If an accident happens we are happy to repair your jewellery, Please get in touch letting us know what has happened as honestly as possible so we know how best to repair and move forward. The button below provides a link tracked returns label you can print or take to the Post Office.
-All jewellery will require some maintenance within its lifetime to ensure it continues to look its best. We are happy to clean, polish, reglaze inclusion stones, reset pave stones and even replate white gold pieces.
-Each piece we make is made carefully by hand, this may mean that there are common irregularities you will see within your piece. There may be makers marks on the metal, air bubbles, mould lines, evidence of hand shaping. Please be aware when purchasing that these are common, your piece is made by hand not mass produced machine made. If you see anything that you feel severely detracts from the beauty of your piece please send us an email to discuss. It is important to us that you are happy with your piece and we will do our upmost to ensure this.
-Please also note that we use a jewellery grade crystal resin to make your inclusion pieces. This means that over a number of years your piece may take on an amber hue. This can be accelerated if you do not care for your jewellery as instructed. If your piece takes on a colour you find you do not like we are always happy to refresh and reglaze your jewellery. We use a unique creation technique that ensures if your piece is damaged or takes on an unwelcome hue we can repair this very easily. Please get in touch to arrange this.
We retain the right to make slight adjustments to any of our designs if we consider this necessary. Pictures shown on our website are examples of pieces we have made but each piece is unique. This means we may not be able to exactly replicate images on our site. By agreeing to our terms and conditions when you purchase you are agreeing to having a personalised, bespoke piece handmade and accept this.
If you have any issues with your piece at all please let us know and we will do our very best to help.
Thank-you for choosing Cumbria Life Casting to create your special piece. We are a small family business and your order means so much to us. Please be assured it was handcrafted with utmost respect, lots of love and soul and we hope it brings comfort and memories for years to come.